Delivery & Returns

1. Where we deliver

We deliver anywhere in Pakistan that our courier partners serve. We do not ship outside Pakistan.

1a. Delivery charges by city

Delivery charges vary by city, because courier costs differ across Pakistan. You choose your city when you place a bid, and the charge for that city is shown to you immediately, together with the total amount you will pay on delivery.

Charges are reviewed from time to time. The charge that applies to your order is the one shown to you at the moment you placed your winning bid. If your city is not listed, the “Other cities” rate applies.

2. Cash on Delivery

You pay the courier in cash when the parcel reaches you. There is no advance payment and no online payment.

The amount due is your winning bid plus the delivery charge for your city. Both figures, and the total, are shown to you on the bidding form before you place a bid — so there are no surprises later. Please keep the correct amount ready, as many couriers cannot give change.

We will never ask you to send money in advance, to a personal bank account, or through a mobile wallet. If someone does, it is not us. Report it to +92 300 4102361 / +92 324 6758407 immediately.

3. Confirming your order

After you win, we contact you on your verified number. You have 24 hours to confirm and give us a delivery address.

If we cannot reach you or you do not confirm in that time, the item passes to the next highest bidder.

4. Timeline

Parcels are usually handed to the courier within 1–2 working days of you confirming the order. Delivery typically takes 2–5 working days depending on your city.

We send you the courier name and tracking number once the parcel is dispatched. Delays caused by weather, public holidays or courier backlogs are outside our control, but we will keep you informed.

5. Check the parcel before you pay

You may open and inspect the parcel in front of the courier before paying. Please check that:

• The item matches what was described in the auction;
• The listed accessories are inside;
• There is no damage beyond what the listing disclosed.

If something is clearly wrong, refuse the parcel and call us straight away. This is the simplest way to resolve a problem.

6. Refusing a delivery

If you win an item, a contract of sale is formed. Refusing delivery without a genuine reason — for example simply changing your mind — is a breach of our Auction Rules, because it costs us both the courier charge and the sale.

We record refusals against an account. An account with repeated refusals may be blocked from bidding.

7. Returns

If you have already paid and accepted the parcel, you may return the item within 3 days of delivery if:

• It is not what was described in the auction;
• It arrived damaged and the damage was not disclosed;
• It does not work as it should;
• Listed accessories are missing.

Contact us at contactbidnoon@gmail.com or +92 300 4102361 / +92 324 6758407 with photographs and your order details. If we accept the return, we arrange collection and refund what you paid, including the delivery charge.

8. What cannot be returned

• Items returned because you changed your mind;
• Faults or marks that were clearly disclosed in the auction listing;
• Damage caused after delivery, including drops, liquid damage and unauthorised repairs;
• Items returned without their original accessories or packaging;
• Items reported after the 3-day window has passed.

9. Warranty

Warranty is stated on each auction page. Some items carry a manufacturer or seller warranty; others are sold as-is with no warranty. Where a warranty applies, warranty claims are made through the party named in the listing, and this returns policy applies separately and in addition.

10. Help

For anything to do with a delivery or return, contact The Ideal Academy at contactbidnoon@gmail.com or +92 300 4102361 / +92 324 6758407. Please have your order details ready — it makes things much faster.